Certain university offices may place a hold on your account to prevent you from registering, making registration changes (e.g., adding courses), or accessing enrollment and other services like transcripts, diplomas, etc. This usually occurs if you have not fulfilled certain requirements such as financial obligations, health clearance, academic advising, etc.

Check for Holds

Check via MyUH Services:

  • Login to MyUH Services
  • Search for or click on Student Services Menu
  • Click View My Holds for details

Check via STAR GPS:

  • Login to STAR GPS Registration
  • Select Spring 2018
  • Click Register button
  • Holds will display on the Pre-Registration Checklist

To clear and remove a hold, you must contact the office that placed the hold at the phone number provided.

Note: If you clear a financial hold online, you must contact the office that placed the hold to have the hold removed from your account. Review Financial Holds for a list of common financial holds and contact information.

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Health Clearance Hold

If you are newly-accepted, re-admitted (returning), or a transfer student, you must meet all health clearance requirements that were requested in your acceptance letter. You cannot register for classes until all health requirements have been met. Visit Health Clearance Requirements for more information. Health Clearance Form submission deadlines are July 15 for the Fall semester and December 2 for the Spring semester.

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Financial Holds

Financial obligations to one of the offices listed below are a common source of holds. Use the following contact information to learn how to remove holds resulting from a financial obligation.

Financial Obligation
Contact Information

Customer Service Counter
Campus Center 121

Library Fines
Hamilton Library
Circulation Desk
Loans (long-term; e.g., SHEL, Perkins)

Loan Collection Office
1404 Lower Campus Road
Building 171H, Room 38


Loans (short-term)

UH Mānoa Financial Aid Services
Queen Liliʻuokalani Center
Room 112


Residence Hall Rental
Student Housing Services
Frear Hall, First Floor
Student Health Charges
University Health Services
1710 East-West Road
Telephone Charges

Telecom Administrative Services

Traffic Fines

Commuter Services (Parking Office)
Queen Liliʻuokalani Center
Room 014

Tuition & Fees

UH Mānoa Cashier's Office
Queen Liliʻuokalani Center
Room 105


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